So I bought a new desk, it required much putting-together except – it wouldn’t actually allow itself to be put-together. It fought us tooth and nail and won! The thing is – I bought online from Wayfair and nowhere in the description did it say that this piece was by Sauder. Now if I had know that I would never have bought it because Sauder furniture is the worst – been there, did that, was not happy (or successful).
I complained to Wayfair and after a bit of back and forth emails they refunded my money! And I don’t have to return the desk, which is a good thing because, for one thing, it is now in the trash. So good stuff all around, right?
Except that – last night I did a quick check of my email, just before I was to start making dinner, and discovered a notice from my credit card company that new charge was posted to my account – the thing was, I didn’t make that charge! So I immediately called the credit card company (Capital One) and protested. They insisted they would have to close the card down.
Here comes the Oy! – I have lots and lots of services billed directly to my credit card. Capital One says I should have the new card in hand by tomorrow so there is several hours of changing billing information ahead of me.
Here are the take-aways:
1. Always contact customer service if you are not happy with a product or service. I know, I know – it can be a real PITA but it’s worth it – totally. The only negative/unproductive customer service experience I’ve had lately is with a company called Brooklinen. Total crap product and they’re response was that they would replace the crap with more crap. Not happy with them.
2. The only places I have used my credit card in the last week has been Amazon and, wait for it – Wayfair. So if I got hacked Wayfair was the only place it could have happened. I shall not be shopping with Wayfair again.
3. Also – if you have more than one credit card, use the one that gets you the most return ie: cash back etc for trusted purchases and the other for use with places that you are not so sure of. I use my American Express for those purposes since AMEX only gives points, which are useless to me, and Capital One gives me cash back. (I thought Wayfair could be trusted, obviously I was wrong.)
4. The most important – Make sure you have alerts set on your credit cards and banks. Sure you might get a lot more emails – like every time you use your cards or your bank but so much better to almost instantly know if there is unauthorized use of your cards or banking info. So Much Better! Set up those alerts – Now.
I’ve got my credit alerts set at $10.00, I think I will change that to $1.00.
Profit from my mistakes people.